These General Terms and Conditions apply to the rental of the holiday home Dansk Cottage Ærø for private holiday and recreational purposes.
Landlord and contracting party:
Arndt Floto & Jan Floto
Schoenaich-Carolath-Straße 21
D-22607 Hamburg
Email: floto@danskcottage.de
Phone: +49 40 28470370
Websites:
www.danskcottage.com
www.danskcottage.de
www.danskcottage.dk
These Terms become part of the contract once they have been made available to the guest before the booking is concluded and effectively incorporated into the contract. Individually agreed arrangements take precedence.
The presentation of the holiday home on the website is an invitation to book. A non-binding enquiry does not yet result in the conclusion of a rental agreement.
By making a binding booking, the guest submits an offer to conclude a rental agreement. The contract is concluded once the landlord accepts this offer by means of a booking confirmation in text form, for example by email. For bookings made via booking platforms, the booking process explained there before conclusion applies.
The booking confirmation contains in particular the rental period, number of guests, price, agreed services and payment terms. Please notify us as soon as possible of any obvious errors or discrepancies. A differing confirmation does not change your booking without your consent.
The holiday home may be occupied by a maximum of six people. The number of guests agreed at the time of booking may only be increased with the landlord's prior consent; the maximum occupancy remains binding.
The main tenant must be at least 18 years old. They must inform fellow travellers of the applicable use and safety instructions for the stay.
Subletting and re-letting are not permitted. Parties, events, commercial use, and commercial photo or film productions require the landlord's prior express consent.
The service description communicated before conclusion of the contract and the agreements made are decisive. Mandatory costs that can be calculated in advance are shown in the total price.
Final cleaning is included in the total price for every booking. For stays of several weeks, weekly cleaning as well as the change of bed linen and towels in accordance with clause 18 are also included.
For stays expressly offered as all-inclusive, the services stated in the booking description are additionally included, in particular household electricity, water, heating and internet, insofar as listed there accordingly.
One dog is included in the total price at no extra charge. A flat fee of 50 € per week is charged for a second dog. The surcharge applicable to the booked stay is disclosed before the contract is concluded.
Charging power for electric vehicles and firewood are not included in the rental price. The separate provisions of these Terms apply to these services.
Optional services and consumption-based costs are only charged on the basis of a prior transparent agreement. The security deposit is a separate security payment and not part of the rental price.
A deposit of 20 % of the agreed total price is due within seven days of receipt of the booking confirmation.
The balance of 80 % is due no later than 42 days before the start of the rental period. If this date falls within the seven-day deposit period, the total price is already due at that time.
For bookings made 42 days or less before the start of the rental period, the entire rental price is due immediately upon receipt of the booking confirmation.
The available payment methods are specified in the booking process or in the payment information. The date on which payment is received by the landlord or the payment service provider used is decisive.
If payment is not made, the landlord may, after a payment reminder and the unsuccessful expiry of a reasonable grace period, withdraw from the contract under the statutory requirements. This consequence will be pointed out in the payment reminder.
As a rule, a security deposit of 500 € is charged per booking. A deviating individual agreement remains possible.
The deposit is due at the latest at the start of the rental period, before handover of the holiday home. Payment by credit card is possible. Other payment methods offered will be communicated in good time.
The deposit secures legitimate claims arising from the tenancy, in particular for damage to be compensated, lost access devices, extraordinary soiling, or agreed, still outstanding additional costs.
After departure, the holiday home is inspected. If there are no legitimate outstanding claims, the deposit will generally be refunded within seven days of departure.
Legitimate claims may be offset against the deposit in compliance with the statutory requirements. The guest will receive a comprehensible statement for this. If a claim cannot yet be finally quantified, only a reasonable, justified partial amount may be withheld pending prompt clarification. The remaining amount will be refunded within the stated period.
Normal wear and tear and usual signs of use are not charged. The deposit does not limit liability for legitimate claims exceeding it.
As a general rule, there is no statutory 14-day right of withdrawal for the booking of holiday accommodation for a specific date or a fixed period.
The cancellation option agreed below, as well as statutory rights of withdrawal, termination and other consumer rights, remain unaffected.
The guest may cancel the booking before the start of the rental period. The cancellation should be made in text form, preferably by email, for clear allocation and documentation. Receipt by the landlord is decisive for calculating the deadline.
Unless more favourable terms have been agreed, the following cancellation fees apply:
| Time of cancellation before start of rental | Share of the agreed total price |
|---|---|
| 60 days or earlier | 20 % |
| 59 to 30 days | 50 % |
| 29 to 14 days | 80 % |
| 13 days or later | 100 % |
The basis for calculation is the agreed total price of the stay, including compulsorily booked services. The security deposit and consumption-based costs not yet incurred are not included.
Savings, in particular for services not rendered, are credited insofar as they are not already taken into account in the respective flat rate. The guest may at any time prove that no damage, or a lesser amount of damage, has occurred; the claim will then lapse or be reduced accordingly.
The landlord will make reasonable efforts to re-let the property. Income from re-letting for the cancelled period will be credited against the claim. Only actually incurred, necessary and proven additional re-letting costs may be taken into account. There will be no double compensation for the same period.
In the event of non-arrival or early departure for personal reasons, the agreed price generally remains payable. The crediting of savings and of any re-letting, as well as proof of lesser damage, apply accordingly.
Payments already made will be offset. Any overpayments will be refunded without delay. Statutory rights, in particular in the event of defects or accommodation not being provided, remain unaffected.
We recommend taking out trip cancellation and curtailment insurance to protect yourself against possible financial consequences of a cancellation or early termination of the trip.
We expressly name HanseMerkur Reiseversicherung as a possible provider. The choice of insurer is up to the guest. Insurance is not a precondition for booking.
Please check the insurance conditions yourself, in particular the cover for holiday home bookings, sums insured, deductibles, insured events and conclusion deadlines.
Dansk Cottage Ærø does not broker insurance and does not provide insurance advice. An insurance contract is concluded exclusively with the respective provider. The insurer is responsible for its scope of cover, assessment of claims and decisions. Dansk Cottage Ærø does not provide any guarantee of cover.
Unless otherwise agreed, the holiday home is ready for occupancy from 4:00 pm on the arrival day and must be vacated by 10:00 am on the departure day.
An earlier arrival or later departure requires prior agreement.
Information on key handover or the access system will be provided before arrival. Keys and access codes must be kept safely and must not be passed on to unauthorised third parties.
Losses or security problems must be reported immediately. Replacement costs may only be charged in accordance with the statutory liability requirements and to a necessary, reasonable extent.
Travel to and from the island by car requires a ferry crossing. The island of Ærø has no bridge connection. The following ferry connections are available:
Cars are also transported on all three connections. The ferry company's current timetables, conditions of carriage and available capacities apply.
Ferry timetables: www.aeroe-ferry.dk/de/fahrplaene
Organising and booking travel to and from the island in good time, including the ferry crossings, is the guest's responsibility. Ferry tickets are not part of the rental agreement and are not included in the rental price. We recommend booking the outbound and return crossing early, especially if bringing a vehicle, and checking for possible timetable changes before setting off.
The landlord does not operate the ferry connections and has no influence on their operation. The landlord is not liable for delays, timetable changes or cancellations for which it is not responsible, in particular as a result of severe weather, official measures or force majeure.
If the guest is thereby unable to arrive, arrives late, or has to end their stay early, this does not automatically give rise to a right to free cancellation, reduction of rent, or reimbursement. Provided the holiday home is made available in accordance with the contract and no statutory rights conflict with this, the provisions of clause 8 apply, including the crediting of savings and of any re-letting.
Mandatory statutory rights of the guest remain unaffected, in particular where the provision or contractual use of the holiday home is also affected. Claims against the ferry company are governed by the provisions applicable to the carriage.
Please inform the landlord as soon as possible if your arrival or departure changes due to a ferry disruption.
Dansk Cottage Ærø has high-quality furnishings, including designer furniture and technical equipment. The house, inventory, garden and outdoor facilities must be used with care and as intended.
Furniture and appliances intended for indoor use may not be used outdoors. Alterations to technical systems or safety equipment are not permitted.
Please be considerate of neighbours, nature and animals and avoid disturbing the peace. Operating, fire safety and safety instructions must be observed. Persons responsible for supervision must supervise children in accordance with statutory requirements.
House rules provided specify proper use in more detail. They do not give rise to any subsequent additional charges or material restrictions on services already agreed.
The holiday home is a non-smoking house. Smoking and the use of e-cigarettes are not permitted anywhere in the building. Fire safety and consideration for others must be observed outdoors; cigarette butts must be disposed of properly.
In the event of culpable violations, the necessary, proven additional cleaning or restoration costs may be charged in accordance with the statutory provisions.
Pets, in particular dogs, are expressly welcome at Dansk Cottage Ærø. One dog is included in every booking at no extra charge. A flat fee of 50 € per week applies for a second dog. The total amount will be communicated before the booking is concluded.
Please state any pets travelling with you and the number of dogs when booking. Bringing up to two registered dogs does not require separate consent. Additional dogs and other pets must be agreed with the landlord before booking. Any additional conditions and costs will be agreed in advance. Mandatory statutory provisions on assistance dogs remain unaffected.
Animals must not be left unsupervised if this is likely to cause damage or significant disturbance. Please be considerate of neighbours and other animals and remove any waste from the grounds.
Cleaning normally associated with the agreed keeping of pets is covered by the total price, including any agreed dog surcharge. Clause 18 applies to extraordinary soiling; the statutory liability rules apply to damage caused by animals.
The sauna provided is made available free of charge as a voluntary additional service. No separate usage fee is charged.
Unless the sauna has been expressly agreed as a binding feature or service of the booked stay, a technical defect or a temporary unavailability generally does not give rise to a right to a reduction in rent, insofar as mandatory law does not preclude this. Express commitments and statutory rights regarding defects and liability remain unaffected.
The sauna may only be used as intended and in accordance with the operating and safety instructions provided. Children may only use it under the direct supervision of a responsible adult.
Any recognisable defects must be reported immediately. A sauna that is recognisably unsafe or has been locked must not be used. The landlord's statutory safety and maintenance obligations remain in place.
Bicycles, where available, are provided free of charge as a voluntary additional service. A specific number, specific models, or continuous availability are only owed if expressly agreed.
A failure or unavailability generally does not give rise to a right to a reduction in rent, provided no binding commitment is affected and mandatory law does not preclude this. Statutory rights regarding defects and liability remain unaffected.
Before use, the bicycles must be checked for recognisable defects. Damaged or recognisably unsafe bicycles must not be used; defects must be reported immediately. The guest's duty to inspect does not replace the landlord's statutory safety and maintenance obligations.
Local traffic regulations apply when using the bicycles. Suitable protective measures, in particular a bicycle helmet, are recommended.
The holiday home includes a wallbox for charging electric vehicles.
Charging power is not included in the rental price. Billing is based on consumption, according to the kilowatt-hours (kWh) actually drawn via the wallbox, on the basis of the associated metering system.
The price per kWh, or any applicable basis for calculation, will be communicated before agreeing to the chargeable use. The invoice will show consumption and price in a comprehensible manner.
Electric vehicles may only be charged via the wallbox provided for this purpose. Charging via ordinary household sockets or extension cords is not permitted. The operating and safety instructions must be observed.
The holiday home has a wood-burning stove. This may be used in accordance with the operating and safety instructions provided.
Firewood is not part of the owed rental services and is not included in the rental price. Any wood that happens to be available may be used free of charge; there is no entitlement to a specific quantity or resupply.
If no firewood is available, the guest may purchase suitable wood at their own expense. Information on sources of supply will be provided.
The absence of firewood generally does not give rise to a right to a reduction in rent, unless a deviating express agreement exists and mandatory law does not preclude this. Rights arising from a defect in the wood-burning stove itself remain unaffected.
Only suitable and approved fuels may be used. Waste, treated wood and packaging must not be burned. Ash may only be disposed of once it has completely cooled down, in accordance with the instructions provided.
The holiday home has internet access. The agreed scope of service depends on the booking description. A specific speed or uninterrupted availability is only guaranteed if expressly agreed.
Faults should be reported as promptly as possible so that remedial action can be arranged. Statutory rights in the event of an impairment of the agreed service remain unaffected.
Internet access must not be used for unlawful purposes. Paid streaming services, films, purchases and subscriptions may only be used via the guest's own user accounts or with the landlord's express consent.
Personal login details must be handled carefully. Please log out of personal accounts on the devices provided before departure.
Final cleaning is always included in the total price. It covers cleaning following usual contractual use, including the agreed presence of pets.
For stays of several weeks, cleaning takes place once a week on Saturdays between 10:00 am and 4:00 pm during the rental period. Beds will be freshly made and fresh towels provided. These services are likewise included in the total price. The time window indicates the possible cleaning period, not the continuous duration of the work.
The guest shall, following prior arrangement, allow cleaning staff the necessary access to the holiday home and the rooms to be cleaned. Personal belongings should be stored in such a way that cleaning and the change of linen are possible. Any pets brought along must be supervised during the work in such a way that cleaning can be carried out safely.
On departure, the guest shall leave the house in a tidy condition. This includes in particular:
A complete basic clean by the guest is not required.
For extraordinary soiling for which the guest is responsible, going beyond usual contractual use, the necessary and proven additional cleaning costs may be charged. Work already covered by the included cleaning services or an agreed dog surcharge will not be charged again.
Damage, defects and losses must be reported to the landlord immediately. Independent repairs or repair orders generally require prior agreement; statutory rights to necessary self-help remain unaffected.
The guest is liable in accordance with statutory provisions for damage for which they are responsible. The main tenant is liable for damage caused by fellow travellers or visitors only insofar as a statutory basis for liability exists.
Normal wear and tear and usual signs of use are covered by the rental price. Claims for compensation must be comprehensibly justified; age, condition and any deduction to be made for betterment will be taken into account.
The landlord is liable in accordance with statutory provisions. The free provision of individual items of equipment does not give rise to a general exclusion of liability.
Defects in the holiday home or its agreed equipment must be reported to the landlord immediately after discovery via the communicated contact channels.
Please describe the problem as precisely as possible. Photos can support the handling of the matter but are not a precondition for asserting claims.
The landlord must, insofar as necessary and reasonable, be given the opportunity to remedy the defect within a reasonable time. Necessary inspections or repairs will be arranged with the guest; the statutory provisions apply in the event of acute danger.
The landlord will arrange the necessary measures upon becoming aware of a fault. Whether claims for reduction of rent, damages or termination of the contract exist depends on the statutory requirements and the specific impairment. A late notification of defects does not automatically lead to the complete loss of all claims.
If the holiday home cannot be provided in accordance with the contract, for example due to significant damage to the building or an official ban on use, the landlord will inform the guest without delay.
Termination of the contract by the landlord is only permissible under the statutory requirements. Payments for services not rendered and a deposit that is not required will be refunded without delay. Further statutory claims remain unaffected.
In the event of significant breaches of contract by the guest, the landlord may terminate the contract for good cause under the statutory requirements. Where necessary, a warning with the opportunity to remedy the matter will be issued beforehand.
In the case of extraordinary events and force majeure, the consequences are governed by the statutory provisions. This does not entail a blanket exclusion of rights to reimbursement or in respect of defects.
Personal data is processed in accordance with applicable data protection regulations. Further information
can be found in the privacy policy on our websites:
www.danskcottage.com ·
www.danskcottage.de ·
www.danskcottage.dk
In the event of complaints, we ask that you contact us as promptly as possible at floto@danskcottage.de or +49 40 28470370 so that a solution can be found.
Statutory complaint and legal remedy procedures remain available. Insofar as it has jurisdiction, the Danish Ankenævnet for Feriehusudlejning may in particular be considered as a complaints body.
Danish law applies to the rental agreement.
The choice of law does not deprive consumers of any protection afforded by mandatory statutory provisions applicable under the relevant rules of private international law. This includes, where applicable, mandatory consumer protection provisions of the state of their habitual residence.
Statutory rules on jurisdiction apply to disputes. No exclusive place of jurisdiction is agreed by these Terms.
The version of these Terms effectively incorporated at the time of conclusion of the contract applies to the respective contract. Subsequent changes do not automatically apply to bookings already concluded.
Should a provision be invalid, this, including the consequences for the remainder of the contract, shall be governed by the statutory provisions. Statutory provisions shall, where applicable, take the place of invalid provisions.
Dansk Cottage Ærø
Arndt Floto & Jan Floto
www.danskcottage.com ·
www.danskcottage.de ·
www.danskcottage.dk
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